Last year Marion and I thought it would be a nice idea to link our existing conservatory to a new one at the back of our kitchen. It was a great idea and it made movement around the house much easier and dining in the kitchen a very pleasant experience. We chose the extremely posh, expensive and upmarket Amdega for the job and (despite failing to meet deadlines and very shoddy workmanship which resulted in our having to employ our own builder to rectify) we were happy with the finished conservatory. In early March this year we noticed that one of the double glazed units was misting up (ok, no bid deal, it happens). Those of you who know me will know that I am a pretty patient person so I accepted the wait until 20th March for a response. We then phoned and heard nothing until 2nd April when we were told that the repairs would be carried out on 22nd June and the new window would be delivered on 18th June. We rejected 22nd June as it is a Sunday and weekends are short and treasured. We then got a new date of 3rd July. We were told that the men would bring the window but it actually turned up at home when we were out.
On 3rd July the fitters came, took one look at the weather (a ten minute deluge) and went home taking said window with them. We were told new parts would be ordered and these duly arrived a couple of weeks ago (an enormous array of beading and wooden struts that could almost have completed a new conservatory). The new window was not included but the lady from Amdega assured us not to worry as the fitters would be coming into their factory to pick it up. Anyway to cut a very long story short, today (24th September) the fitters returned to finally carry out the repair some six months after we reported it. Just one problem. No window. You really couldn't make this up. (And if I told you the whole story it would run over a couple of days' worth of blog). So despite claiming to be wonderful, Amdega are useless. Our first conservatory was built by Durabuild many years ago and is still going strong.
At least I can honestly say that if Instanta kept warranty customers waiting over six months, we would no longer be in business. We hate it when we get any guarantee faults and always aim to get the repairs carried out as quickly as possible. Perhaps the people from Amdega would like to drop in for some lessons on customer service. By the way, Marion phoned to say that the fitters came sans glass at about 1pm. It is 2.45pm now and nobody has returned her call.
Congratulations to Margaret at ABC Direct. She has won yet another £50 for her company by correctly deducting that 1972 was the total of Peter's birth date added together. No more clues next time Margaret. Somebody else has to get a chance. And speaking of Peter he asked me to point out that his webcam was not working on the day that I linked it so here it is again. And here too is a link to his website apartrent
Off to the pictures again tonight to see "Tropic Thunder". Sounds like its should be a good laugh. Speaking of which here is a great bit of fun for football lovers and haters alike.
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